Privacy Policy

Flower Nation is committed to protecting your privacy and giving you a safe online experience. This Privacy Policy applies to all of the products, services and websites offered by Flower Nation. Sometimes, we may post product specific privacy notices or materials to explain our services and products in more detail. If you have any questions about this Privacy Policy, please feel free to contact us through our website.

Last Updated: 21/08/2020

Advertising Cookie and OPT-OUT
When you are accessing the internet through a web browser, we may use cookies from Facebook, Google (and other advertisers) to improve your online experience, including the display of more relevant ads.

Anyone may opt-out of the Google cookie at any time by going to your Google Ad Settings. You may also opt-out of the Facebook cookie at any time by going to your Facebook Ad Settings.

Information We Collect and How We Use It
We may collect the following types of information:

● Information you provide – When you sign up with or make a purchase from Flower Nation we ask you for personal information. We may combine the information you submit with information from other Flower Nation services or third parties in order to provide you with a better experience and to improve the quality of our services. This won’t occur without your consent unless necessary for site security.

● Cookies – When you visit Flower Nation, we may send one or more cookies to your device. We use cookies to improve the quality of our service, including for storing user preferences, improving search results and ad selection, and tracking user trends, such as how people search. Flower Nation also uses cookies in its advertising services to help manage ads on Flower Nation services.

● Traffic information – When you access the services of Flower Nation via browser, application, or other, clients we record certain information using our traffic analysis tool, Google Analytics. This information is stored in an anonymised manner but does include data such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account.
● User communications – When you send an email or other communications to Flower Nation, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. We may use your email address to communicate with you about our services or products but never to send you communications that are not related to your purchases or that you haven’t opted into.
● Third Party Applications – Flower Nation may make available third party applications, such as plugins, modules or extensions, through its services. The information collected by Flower Nation when you enable a third party application is processed under this Privacy Policy. Information collected by the third party application provider is governed by their privacy policies.
● Location data – Flower Nation offers location-enabled services. If you use those services, Flower Nation may receive information about your actual location (such as GPS signals sent by a mobile device) or information that can be used to approximate a location (such as a cell ID). This data is not recorded without your permission and is not held for any longer than the period required to deliver the specific service.
● Other sites – This Privacy Policy applies to Flower Nation’s services only. We do not exercise control over the sites displayed as search results, sites that include Flower Nation applications, products or services, or links from within our various services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.

In addition to the above, we may use the information we collect to:

● Provide, maintain, protect, and improve our services (including advertising services) and develop new services; and
● Protect the rights or property of Flower Nation or our users.

If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.

Flower Nation processes personal information on our servers in Australia. In some cases, we process personal information outside your own country.

Accessing And Updating Personal Information
When you use Flower Nation services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes.

We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.

Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may also remain in our backup systems for a period of time.

Enforcement
Flower Nation regularly reviews its compliance with this Privacy Policy. When we receive formal written complaints, it is Flower Nation’s policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Flower Nation and an individual.

Changes to This Privacy Policy
Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).